There can be instances where the Borrower is not satisfied with the services provided. To highlight such instances & register a complaint, the Borrower may follow the following process:
The Borrower can lodge his / her/their complaint at email@example.com or firstname.lastname@example.org or call on +91-2239110999 / +91-2239110900 / 8113837788.
The complaint can also be registered by making an entry of the complaint / grievance in the complaint register maintained by the branch. In case the Borrower does not receive any response within a week or is not satisfied with the response given by the branch, the Borrower can further escalate the complaint / grievance to the Grievance Redressal Officer (GRO) at email@example.com or by way of letter addressed to the GRO to the below mentioned address
Grievance Redressal Officer,
Muthoot Homefin (India) Ltd.,
2nd floor, Muthoot Chambers,
Kurian Tower, Banerji Road,
Ernakulam North,Kochi - 682018,
If the Borrower does not receive a response from the Company within a period of one month or is still not convinced with the resolution provided by the Grievance Redressal Team, then the Borrower may approach the Complaint Redressal Cell of the National Housing Bank (NHB) by registering the complaint online on the website of NHB at https://grids.nhbonline.org.in.
The complaint can also be sent through post to the following address in the prescribed format (https://nhb.org.in/citizencharter/Complaint_form.pdf)
National Housing Bank,
Complaint Redressal Cell Department of Supervision 4th Floor,
Core 5A India Habitat Centre
Lodhi Road, New Delhi -110023.
(The complaint can also be emailed at firstname.lastname@example.org)